Click on the training that fit your needs
Participants Will Learn the Skills to...
Because Covid-19 there is a need, more than ever, to make your virtual meetings as productive as ever. This online training will provide you with the skills to lead highly effective and engaging meetings. It will be highly interactive and will be demonstrating many ways to make your virtual meeting more productive.
Topics may include
Duration: Two - 1 1/2 Hour sessions
Purpose: No more drain and drudgery of virtual meetings
What: Provide important tools to make virtual meetings more productive and engaging
How: This workshop is highly interactive and productive. We model a great meeting in the training. The training actually runs like a meeting. Participants will experience all the critical meeting activities including planning, framing, warming, focusing, accountability, evaluating meetings and more.
Where: On-line Zoom platform
Duration: 1 1/2 hours or 4 Hours
Purpose: To develop the 3 key creative thinking skills, and a whole bunch more. To significantly improve one's ability to generate great and creative ideas in less time. To increase problem solving abilities.
What: Highly interactive and fun workshop devoted to achieving increase ability to generate ideas fluently, flexibly and Uniqueness (F.F.U)
How: This workshop is 60% interactive. This workshop is fun and productive. Participants play games designed to exercise the innovative mind
This powerful workshop will give your staff more than just the foundation on providing good internal and external customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. That's why we subtitled this workshop "From the Inside/Out."
Most training participants know what good and bad customer service is, but they may not provide it in their jobs. They may not have made the mental connection between what they know about customer service and their specific jobs. They also may not be clear on what to do to provide great customer service. Our customer service training provides both the awareness and the clarity that they need to give excellent customer service. Our customer service workshop also creates this awareness by creating "buy-in" with the participants. This is done by having them build their own Customer Service for Excellence Model based on their experience of good and bad customer service. They then gain clarity of what to do in their jobs by creating specific strategies, procedures and "next steps" based on the created Customer Service for Excellence Model. This process will establish good customer service habits in your workplace. The result will be individual plans and tactics for how to work with their customers so that the customers feel that they are well taken care of.
We find that this training approach is far more effective than most customer service training programs. We believe that the way to ensure your customer service agents provide great customer service is to go beyond technique and the "suppose to-dos." Our focus is on getting "buy-in" from the workshop participants and getting their 100% agreement as to what things they can do to create excellent customer service experiences for their customers.
This workshop is fast-paced, 80% interactive, participatory, and productive. It includes discussions, fun games and quizzes, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small groups and in large groups.
Before our training our trainer will spend time getting to know your business and tailoring the training to your business. They will use relevant examples and focus on the type of customer service your staff provides. For example, this training is flexible enough to focus solely on customer service on the phone. So if your business is a service, manufacturer, or retailer the training will fit right in.
Participants will also be asked to commit to using the new skills/tools by completing our "Commitment Form."
The 8-hour version includes developing a Customer Service Policy that the group collectively creates. This policy includes the specific behaviors needed for each person to provide great customer service. This makes a powerful workshop even more powerful.
We also offer a shorter version for Keynotes & Conferences. This 1- to 3-hour version is extremely dynamic and fun. There are lots of interactive activities that focus on the importance of providing great customer service and how to completely satisfy your customer.
At the end of this workshop attendees will create a model of what good and bad customer service is. They themselves will have established principles for providing excellent customer service. Though each group typically comes up with fairly common responses, the wording and perspective are unique to each group. In order to ensure greater buy-in the workbook is handed out after the session and includes their ideas and decisions about establishing excellent customer service. This is what makes this workshop powerful and special.
It's easy to arrange. Pick a time and place and we will send an expert trainer out to you. Just fill out the request for proposal and we'll do the rest.
Duration: 4 hour to 8 hours
Purpose: To significantly improve your internal and/or external customer service. to bolster your staff’s ability, desire and enthusiasm to serve their internal and external clients/customers responsively and with great care.
What: A series of highly interactive activity designed to light the "fire" under your staff.
Number of people: 5 - 500
Where: Off-site, on-site or virtual
Learn the tools and processes to find the right problem and solution to most any problem. Finding the Solution is a highly interactive and memorable virtual training workshop. The participants will learn specific tools for solving problems. They will develop awareness and understanding of how to use a problem solving process. The focus of this training may be on group or individual problem solving and decision making or a mixture of both.
They will learn how to find solutions using 4 steps:
Participants will be able to...
In a group or individually. Outline
The workshop workbook is filled with tools that are recipes for solving most any problem. We treat this book like most any recipe book when creating a meal. In using a recipe book you pick and choose whichever recipes would suit your needs. Much in the same way, pick and choose the “recipes” in this book that are appropriate for the problem. The participants will learn which "recipes" to select under different circumstances. These recipes are for "rational" problems (a problem as a result of a change) as well as for creative problems (a new situation or opportunity). It is divided up into five sections: 1) The Stages and Tasks of Problem Solving 2) Targeting 3) Idea Generating 3) Decision Making and 5) Implementing
Duration: 1 1/2 hours or 4 Hours
Purpose: Solve technical or creative problems as a team or individually
What: A 4-step process and the tools that go with each step
"A problem well defined is a problem half-solved.”
This workshop is highly interactive. The participants collectively create an agenda of a ideation meeting. They will experience all the critical meeting tasks including planning, framing, warming, focusing, "follow-throughing", and evaluating meetings. Each person will be practicing leading brainstorming meetings by conducting a mini-meeting using many of the simple interactive tools we teach them.
This workshop may be tailored to fit your particular needs.
Creative Collaboration: Simple Tools for Inspired Teamwork. This is a recipe book filled with activities designed to get your team's creative juices flowing: from warm-up exercises, ideation tools, and team energizers. Each activity includes a time estimate, needed supplies, suggested group size, and hints and examples for the team leader.We will guide your group to establish the appropriate strategic message for your product or service. Everyone contributes and collaborates. And we are able to extract the wisdom of the group.
Duration: 2 to 3 days
Purpose: Develop the skill to lead an extremely productive ideation/brainstorming session.
How: Looking at all the key elements that make an ideation session successful.
Number of Participants: 3 to 15 people
Where: Off-site, on-site or virtual
Activities are highly interactive, fun and involving
The focus of our training programs are to take the skills and knowledge back to work and to make a significant difference in the performance of the participants.
Training activities are varied with opportunities for all types of learners, including the visual, kinesthetic and conceptual learner. We use introverted and extroverted oriented activities.
Whether the participants regularly spend time with each other or not, our training programs provide ample opportunity for each person to network and build a relationship with others.
The training will be tailored to your organizations needs and culture.
At our training smiling and having fun is encouraged
The participants will become more productive and their jobs will become easier with higher chance of success. Training will address weaknesses and improve performance and awareness.
Creates Common Language
The participants will be on the same page, using a common vocabulary and same frame of reference.
Maintains Interest & Enthusiasm
Employees and management will maintain high interest received from the training into their everyday work life
"Thank you for your hard work in our Messaging Workshop yesterday. As always, your mastery of the room was beyond impressive. Feedback from the client has been terrific. Everyone was just so blown away that you were able to maintain not just interest, but enthusiasm for six plus hours."
Our management group came together around a shared vision. We are currently integrating two companies into one. This meeting helped to reduce the we/them and increase the us. Optimism, increased teamwork and confidence in the direction of the company. Top-Three-
I would recommend this service. The tools and methodology the Bruce uses are very effective. He brings everyone into the process and helps drive the discussion to a consensus. like_working_with_me?: Bruce is easy to work with, professional in his approach and an excellent communicator.
Our strategy and vision for an IT organization is critical Creativity from all level of the organization will lead to a much wider vision [as a result of the Innovative Thinking training].
-Sr Director IT